General information

01 Where are you located?

Designed & Manufactured in Dubai, UAE.

02 How do I contact your company?

You can find our contact details on Contact us page.

03 Who is Abiya?

You can find informations about us on About us page.

04 What is Mashrabiya?

We described in details what is Mashrabiya in our Definition of Mashrabiya article.

05 What are Mashrabiya Patterns?

We described patterns in details in our Patterns of Mashrabiya article.

06 How are the custom home décor products made?

From the moment you place your custom order, it enters our world-class manufacturing plant where we do everything in house (which allows us to ensure that your product is created exactly as you requested). The design, the engineering, the CNC cutting, manufacturing, coating and they shipping is all overseen by an ABIYA employee who will make sure that every product is tailor-made to our customers specifications.

07 How do I stay up to date on what’s happening at Abiya?

You can follow us on Facebook, Pinterest, Instagram and sign up for our newsletter.

08 What is your privacy policy?

You can find our detailed Privacy Policy on the Privacy statement page.

Configuring products

01 How to use the Custom Configurator?

All you need to do is follow the prompts on the product page. If you need help, please see the questions below or reach out to our Online Consultation service.

02 How do I know what size I need for my custom product?

Please reach out to our helpful Online Consultation and they will step you through the process.

03 How do I measure at home the various dimensions you require?

Please reach out to our helpful Online Consultation and they will step you through the process.

04 How do I book an Online Consultation if I need help with the custom design process?

If you book the Online Consultation we will be happy to chat with you on how to order from us or to talk about your custom home décor needs.

05 What happens if I got my dimensions wrong after I placed my order?

Unfortunately, once you order your custom product is ordered we cannot make any changes. If you are unsure about anything with the custom order, please use our free Online Consultation service.

Materials & finishes

01 What are the materials used for the custom home décor?

For all our products we use aluminium. It has a low density, which means it is lightweight and easy to move. While being lightweight, the material is also very strong and eco-friendly - it can be recycled infinitely.

02 Will it rust? Will it breakdown? How long does it last?

We give you a lifetime warranty that your product won’t break and it won’t rust.

03 What are the finishes?

All finishes are Powder Coated finishes - they are color stable and resistant to UV. The exact colours can be seen in the configurator of the product you wish to purchase. For all finishes we give you quality guarantee: guaranteed to hold color for 20 years.

04 What is the density I need to choose for my product?

The higher the density, the more privacy you will have in product. So if you would like more privacy you need to choose higher density. If you prefer rather to see through - choose lower density.

Order, shipping & returns

01 What from of payment do you accept?

All possible payment options will appear at the checkout.

02 What are the Shipping Options?

We work with leading courier companies - UPS, DHL, ARAMEX.

03 Do you offer free shipping?

No. Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.

04 Do you ship worldwide?

YES! International shipping times will vary depending on the country and location your product is being shipped too.

05 Will I be charged customs & import charges with worldwide shipping?

Aside from any shipping costs, your order may be subject to your country’s customs & import charges.

06 How long does it take to make my custom order?

We delivery up to 14 days from Order. Designed & Manufactured in Dubai, UAE.

07 Can I cancel my custom order after purchase?

Unfortunately, once you order your custom product is ordered we cannot cancel it. You will still be responsible for the product.

08 What is the Return Policy?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed through the custom configurator. Due to the fact that the product is custom, we cannot accept a return. Only in case of damage during transportation we can re-do/re-send a new product.

09 Do you offer Refunds?

We cannot offer a refund for custom products.

Do you have other questions?

Feel free to contact us, our awesome team is willing to help you!

Contact us